Volunteer & Intern Experience Lead (Full-Time or Near Full-Time)

Ensure volunteers and interns feel welcomed, supported and valued at Crossroads. We are looking for a warm, organised and people-focused volunteer to strengthen the experience of our regular volunteers and interns. This role helps ensure that those who come to serve are not only placed into meaningful roles, but also cared for, listened to, appreciated and encouraged throughout their journey with us. This is far more than a volunteer engagement role. You will contribute to shaping the entire volunteer and intern journey - from first welcome and onboarding through to engagement, appreciation, feedback, development and retention. . You will ensure that volunteers and interns feel welcomed, supported, valued and connected throughout their time at Crossroads. You will coordinate engagement initiatives, strengthen volunteer hosting and support practices across departments, oversee accurate volunteer records, and help build a stronger sense of belonging within the Crossroads community. . You'll ensure that volunteers and interns feel welcomed, supported, valued and connected throughout their time at Crossroads. You will coordinate engagement initiatives, strengthen volunteer hosting and support practices across departments, oversee accurate volunteer records, and help build a stronger sense of belonging within the Crossroads community. . Key responsibilities . Coordinate welcome touchpoints, regular check-ins, volunteer appreciation and feedback follow-up to create a positive experience for volunteers and interns. . Build strong relationships with volunteers, interns and departmental hosts, supporting initiatives that strengthen engagement, satisfaction and community. . Maintain accurate and up-to-date volunteer records and engagement data, assist identify opportunities to improve volunteer support and retention. . Train, mentor and provide leadership to interns within the Volunteer Department, supporting their development and involvement in volunteer engagement initiatives. . Ideal Candidate - Someone who enjoys people care, community building, volunteer engagement, mentoring, pastoral support, HR, customer experience or hospitality. The role also requires the candidate to have an eye for details to lead the accurate and up-to-date maintenance of our volunteer database. Above all, we are looking for someone who has a heart to serve and encourage others. You will also have the opportunity to train and mentor interns in the Volunteer Department, who will in turn provide support in volunteer engagement activities . Why This Role Is Special - You will: coordinate welcome touchpoints, regular check-ins, volunteer appreciation, Volunt-Hero recognition, feedback follow-up and other engagement initiatives. You will also work with different Crossroads departments to strengthen how volunteers are hosted and supported, helping build a stronger sense of belonging across the community.

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