Guest Services & Volunteer Operations Manager (Full-time or Near Full-time)

招募機構

國際十字路會

義工服務日期

16/07/2026 - 17/07/2027

地點

屯門區

報名截止日期

12/07/2027

內容

You will oversee reception, group bookings and operational support, ensuring every visitor experiences a warm welcome while helping teams across Crossroads access the volunteers they need. Key responsibilities: Lead Guest Services - Ensure a welcoming experience for volunteers, visitors, donors and partners; Oversee reception standards and enquiry handling; Improve responsiveness and service quality; Use feedback to drive continual improvement. Manage Group Volunteering Programmes - Oversee booking systems and volunteer scheduling; Coordinate volunteer group experiences; Work closely with departments across Crossroads; Improve group hosting capacity and volunteer experience. Strengthen Operations - Improve office procedures and workflows. Ensure smooth daily operations. Develop practical systems that reduce duplication and inefficiency. Support a high-functioning volunteer services office. Lead a Team - You will oversee: Reception Team. Group Booking Administrator. Office Operations Administrator.

地點

屯門區

時間表

其他 2026年7月16日 - 2027年7月17日 10:00 - 17:00 每日

更多資訊

服務類別

社區發展
危機支援
扶貧

受惠者類別

兒童及青少年
公眾人士
難民及尋求庇護人士

義工角色

行政支援
商業、金融及項目管理

年齡要求

30 - 80

語言

英語

備註

Ideal Candidate - Strong people leadership experience. Customer experience, hospitality, operations or event management background. Excellent communication and organisational skills. Process improvement mindset. Comfortable juggling multiple priorities. Passion for serving people and creating welcoming environments. If you can commit to 4+ days per week, for a minimum of 6 months, we would love to hear from you! (We can be a bit flexible, but longer commitments do help as this is a key role within our team. Please let us know if you have any questions.
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